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Terms & Conditions

Privacy Policy

The Plant Shop has a strong commitment and will protect your privacy. The Plant Shop complies with the National Privacy Principles in the Privacy Act.


In dealing and communicating with you we will collect basic information that is uniquely personal, such as your name, address, email and contact details. We may request other more detailed information by way of purchase of goods or optional survey questions.

Use and Disclosure

We will use your personal information for the purposes of delivering product to you. Third parties may also receive your personal information for the purposes of dispatch and delivery. We will use your information for direct marketing of Plants and offers from The Plant Shop.
We will always provide you the option to withdraw from this communications.
Surveyed questionnaire information is extracted as data that is used for the purposes of marketing and product development and remains secure and is never disclosed to any third parties.


The Plant Shop uses a shopping facility that offers complete security.
A secure SSL certificate ensures that your credit details are encrypted and are made safe and secure.
We do not retain and store credit card details.


Orders placed will be dispatched for delivery in that week with consideration to weekend overlay. To avoid plants sitting in transit over the weekend, we may hold back plant orders received on Thursday or Friday if we are not confident that plant will arrive prior to the weekend. We do not deliver over the Weekend.
As we are delivering you a live plant it is vital that the plant is removed carefully from the carton and watered immediately upon receipt. Do not leave the plant in the carton, or with out natural light.
Please ensure detailed delivery information is supplied.

Returns and Exchanges

Please select your plant choices carefully for bio security reasons we are not able to accept returned plants.
We are mindful to provide you with the accurate sizing and dimension of the pot, however the plant size may vary according to the plant variety and the season.
All plants offered for sale on The Plant Shop are of the highest industry- quality, premium selection. Once in your care the plant is your responsibilty for providing the correct environment and nurture.
If an incorrect plant variety has been dispatched please make immediate contact.
If your plant arrives dead, however unlikely this would be, please take a photograph immediately and forward to us with proof of purchase for a replacement to be sent.
If your plant has been damaged in transit, please photograph plant and packaging and forward to us with proof of purchase and we dispatch a replacement.
If you receive an item (not plant life) that is faulty please make immediate contact, we will organize for you to return post the item, please provide a copy of your proof of purchase.
We will make contact with you via email to arrange for exchange.